CUSTOMER OR OWNER?
I've been a pastor for almost 33 years. I've had the opportunity to pastor thousands of people over that period of time. After seeing all shapes and sizes and personality types, I've realized their are basically two types of church members: OWNERS & CUSTOMERS. What's the difference? Simple... CUSTOMERS OWNERS *Are there to be served by the owners *Are there to serve the customers *Are concerned that their experience is good *Are concerned that the customers' experience is good *Have no loyalty to this place *Have total loyalty to this place *Tied to quality of the product *Tied to quality of the relationships *Tendency to voice complaints